Free Packaging

• Theft or Loss of Your Parcel

If Your Parcel is Lost or Stolen, We'll either reimburse You up to the Covered Amount shown on Your Certificate of Insurance, subject to the applicable Deductible, or We may choose to arrange for the shipment of a replacement Parcel.

• Damage to your Parcel

If Your Parcel is Damaged during Transit, We’ll reimburse You for the Repair Costs up to the Covered Amount shown on Your Certificate of Insurance.

• Return Shipping of Damaged Parcels

If Your Parcel is Damaged during Transit and needs to be returned, We’ll reimburse You for return shipping costs (up to the value of the original shipping cost paid to initially send the Parcel) that You pay to a courier to return the Damaged Parcel. We pay these return shipping costs in addition to the Covered Amount shown on Your Certificate of Insurance, subject to the applicable Deductible.

• Re-shipping of a Stolen, Lost or Damaged Parcel.

In the event your Parcel is Stolen, Lost or Damaged during Transit, we will reimburse you for “re-shipping” costs (up to the value of the shipping cost you paid to initially receive the Parcel) for the replacement Parcel. We pay these re-shipping costs in addition to the Covered Amount shown on Your Certificate of Insurance, subject to the applicable Deductible, when a Parcel is re-shipped through our Partner.